Skip to main content

Operational Update: Coronavirus

Branch Operations Updates due to COVID-19

Central Valley Branch Hours Resume

As of Oct.1, 2020 our Central Valley Branches: Bakersfield, Fresno, Hanford and Visalia have resumed standard bank operating hours. They will be open from 9am-4pm Monday thru Thursday and 9am-6pm on Friday
 

Limited Lobby Access

We have limited lobby access at 27 previously announced locations, but are providing by appointment options, drive-thru and ATM services. 

VIEW LOCATIONS
Matthew P. Wagner
A Message from our President and CEO

Matthew P. Wagner

To begin, I wish good health and safety to each of you and your families. Disruptive circumstances should cause all of us to shift our perspectives but not relinquish our priorities. That is why I want to connect with you directly to reiterate Pacific Western Bank’s priorities and share the steps we are taking to protect our employees and customers while continuing to serve our communities. Our ability to adhere to these principles stems from the strength and security of Pacific Western Bank.

READ ON
Supporting our clients

Temporarily Waiving Fees

We are taking measures to assist our customers and provide relief from hardships during this difficult time by waiving fees associated with early CD withdrawals. If you are being impacted financially by COVID-19, please contact us for further assistance.

Watch for Fraud Scams
Protect your information security

Watch for Fraud Scams

A recent FBI public service announcement warns that scammers are leveraging the COVID-19 pandemic to steal money and personal identification information. The agency warned consumers and businesses to do research before clicking on links purporting to provide information on the virus; donating to a charity online or through social media; contributing to a crowdfunding campaign; purchasing products online; or giving up personal information in order to receive money or other benefits.

LEARN MORE
Our Business Continuity Plan
We're here to help

Our Business Continuity Plan

  • We are following strict social distancing and face covering requirements in all locations.
  • We have increased cleaning protocols and frequency in our branch locations.
  • In the event of a COVID-19 exposure in one of our branches, we will temporarily close the office for cleaning and sanitization before reopening to clients. 
  • Our online banking platform remains fully operational 24-hours a day.
  • We encourage clients to utilize online banking whenever possible to allow ease of access and communication.
  • We remain open and fully operational with limited lobby access in some locations.
  • We have a portion of our staff members continuing to work remotely.
  • We have placed restrictions on employee business travel to combat potential exposure and spread of COVID-19 to clients.