Support Search

We're here to help with any questions you have. Check out our frequently asked questions to learn more about banking hours, wire transfers, credit cards, and other services from Pacific Western Bank.

Here you can view a list of frequently asked questions we receive from current and prospective SBL clients of the bank. We have provided an answer to each question for your reference.

View a listing of all the user guides we have available for your reference and use on an ongoing basis.

Learn about wires, ACH, checks, bill pay, positive pay, account administration, statements and alerts.

Learn about how to make payments, internal transfers and account management via PWB Banking with NetSuite.

ID authentication using soft tokens at login or for transactions.

How to connect your bank and credit card accounts to QuickBooks Online.

How to activate QuickBooks Direct Connect so you can connect your bank accounts and/or credit card accounts to QuickBooks.

How to use the credit card holders' site.

How to use the credit card program managers' site.