How can we help you?
Training demos
Explore our digital learn library. We will walk you step-by-step through how you can perform the most requested and necessary actions in our online banking environment and supporting platforms.
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In this demo, you will learn how to:
- Log in to online banking for business
- View account balances
- Customize account displays
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In this demo, you will learn how to:
- Create a wire template
- Add a new recipient
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In this demo, you will learn how to:
- Create a new user
- Set entitled accounts
- Define account limits
Customer support
Learn more about how our Business Online and Mobile Banking tools can help you stay on top of your finances anytime, anywhere!
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800.350.3557
Monday - Thursday
8:00 a.m. to 5:00 p.m. PTFriday 8:00 a.m. to 6:00 p.m. PT
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800.350.3557, option 5
Monday - Thursday
8:00 a.m. to 5:00 p.m. PT
Friday 8:00 a.m. to 6:00 p.m. PTActivate or change PIN
855.547.7457 -
Immediately call
800.236.2442
Credit card support
If you run into specific challenges with your credit card please use the following numbers and contact steps to get your issue addressed. Please note these actions are specific to your Pacific Western Bank credit card, not your debit card.
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Available 24/7
844.316.1958 or (Int’l) 727.570.4899
or report in eZCard -
Activation
800.543.5073 or (int’l) 727.570.4889Change PIN
800.297.3408 (old PIN is required to use this service) -
Immediately call 800.600.5249 or report in eZCard
Fraud verification or block removal
844.316.1957 or (int’l) 727.227.2447Mastercard benefits or claims
800.627.8372 -
800.654.7962
Available 24/7 for general inquiries -
eZBusiness Support
833.990.0824eZCard support
866.604.0380
Homeowners association services support
If you are an association with whom we do business or an HOA member please follow the guidance below to receive the support you need.
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888.705.0600
Option 1 (password reset) or
Option 2 (online payment assistance)Monday - Friday
5:00 a.m. - 5:00 p.m. PT
excluding federal holidays -
3 ways to contact us:
1. 888.928.3936, option 2
2. Sign on to Support Center, create a ticket
3. Email us at ccshoa@pacwest.com -
3 ways to contact us:
1. 888.928.3936, option 1
2. Sign on to Support Center, create a ticket
3. Email us at hoaach1@pacwest.com
Small business support
If you need assistance with your small business loan from a servicing, application or inquiry standpoint please reference the options below for email support.
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Have a servicing request for your small business (SBA) loan?
Email us at sblservicing@pacwest.com
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Interested in a small business (SBA) loan?
User guides
We created the user guides below to help you get the most out of your banking experience.
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Learn how to deposit checks and review deposit history in mobile banking.
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Get a comprehensive overview of the FX portal, including user administration and FX payments.
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Learn how to connect your bank and credit card accounts to QuickBooks online.
Processing deadlines & wire instructions
Find our processing deadlines and incoming foreign currency wire instructions. Sometimes you just don't have a check or paperwork handy and need the Pacific Western Bank routing number.
Our Master Routing Number (Wires, ACH and Checks): #122238200
Let's connect
For more information, contact your relationship manager or fill out the form below.