Skip to main content

Contact Us

We're here to serve you.

Approximately 2,200 employees. All dedicated to serving your banking needs.

Online Banking Support

800.350.3557
Monday - Thursday
8:00 a.m. to 5:00 p.m. PT

Friday  8:00 a.m. to 6:00 p.m. PT

Explore our Digital Learn Demos

ATM/Debit Card Support

800.350.3557, Option 5
Monday - Thursday
8:00 a.m. to 5:00 p.m. PT
Friday  8:00 a.m. to 6:00 p.m. PT

Activate/Change PIN
800.654.7962, Option 5

Report a Lost or Stolen Card

Immediately call 
800.236.2442

Credit Card Support

Report a Lost/Stolen Card

Available 24/7
844.316.1958 or (Int’l) 727.570.4899
or report on the eZCard application

 

Activate or Change PIN

Activation
800.543.5073 or (int’l) 727.570.4889

Change PIN
800.297.3408 (old PIN is required to use this service)

Report Fraud/Status of Claim

Immediately call 800.600.5249
or report on the eZCard application

Fraud Verification or Block Removal
844.316.1957 or (int’l) 727.227.2447

eZCard Support
866.604.0380

Mastercard Benefits or Claims
800.627.8372

Automated Voice Response Unit (VRU)

800.654.7962
Available 24/7 for general inquiries

Small Business (SBA) Loan Servicing

Have a servicing request for your small business (SBA) loan?

 Email
 

Small Business (SBA) Loan Inquiry

Interested in a small business (SBA) loan? 
Fill out a quick online form, and we'll be in touch.

Homeowners Association Services Support

Homeowners- Password Reset or Online Payment

Call 1.888.705.0600
Option 1 (Password Reset) or
Option 2 (Online Payment Assistance)

5:00am - 5:00pm PT Monday-Friday
excluding Federal Holidays

Management Companies- Remit or Deposit to Account

3 ways to contact us:
1.  1.888.928.3936, Option 2
2.  Sign on to Support Center, 
     create a ticket
3.  Email Management Company
     Support at ccshoa@pacwest.com 

Management Companies- ACH Direct Send or Online

3 ways to contact us:
1.  1.888.928.3936, Option 1
2.  Sign on to Support Center, 
     create a ticket
3.  Email HOA ACH Support
     at hoaach1@pacwest.com

What's our Routing Number?
122238200

What's our Routing Number?

Sometimes you just don't have a check or paperwork handy and need the Pacific Western Bank routing number.
Master Routing Number (Wires, ACH and Checks): #122238200

 

Send a Secure Message

It's safe to send an email using our Secure Mail. You can expect a response shortly. By using Secure Mail, you agree to be bound by the terms of use, online security and other provisions applicable to the websites of Pacific Western Bank.

Send Secure Mail

Contact Us

You can use Secure Mail (above) to send a confidential email. However, you can also send us a short note using the form below.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.