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Contact Us

We're here to serve you.

Approximately 1,800 employees. All dedicated to serving your banking needs.

Online Banking Support

Monday - Thursday
8:00 a.m. to 5:00 p.m. PT

Friday  8:00 a.m. to 6:00 p.m. PT

ATM/Debit Card Support

800.350.3557, Option 5
Monday - Thursday
8:00 a.m. to 5:00 p.m. PT
Friday  8:00 a.m. to 6:00 p.m. PT

Activate/Change PIN
800.654.7962, Option 5

Report a Lost or Stolen Card

Immediately call 

Credit Card Support

Report a Lost/Stolen Card

Available 24/7
844.316.1958 or (Int’l) 727.570.4899
or report on the eZCard application


Activate or Change PIN

800.543.5073 or (int’l) 727.570.4889

Change PIN
800.297.3408 (old PIN is required to use this service)

Report Fraud/Status of Claim

Immediately call 800.600.5249
or report on the eZCard application

Fraud Verification or Block Removal
844.316.1957 or (int’l) 727.227.2447

eZCard Support

Mastercard Benefits or Claims

Automated Voice Response Unit (VRU)

Available 24/7 for general inquiries

Small Business (SBA) Loan Servicing

Have a servicing request for your small business (SBA) loan?


Small Business (SBA) Loan Inquiry

Interested in a small business (SBA) loan? 
Fill out a quick online form, and we'll be in touch.

What's our Routing Number?

What's our Routing Number?

Sometimes you just don't have a check or paperwork handy and need the Pacific Western Bank routing number.
Master Routing Number (Wires, ACH and Checks): #122238200


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