Frequently asked questions

You have questions. We have answers.

General banking questions

  • Hours vary by location and can be found on our locations page on this website, you can link to that page below. Bookmark your preferred branch page for ongoing reference.

  • Log in to Consumer Banking online and select Accounts, then Online Documents.


  • Contact your Relationship Manager directly by telephone or email.

  • 122238200

  • Contact Customer Service at 800.350.3557 or click on the Forgot Your Password Link in online banking.

    • Debit Card Fraud: 800.350.3557
    • Credit Card Fraud: 800.600.5249 or report on the eZCard application.
    • Check Fraud: Contact your local branch or banker.
  • Contact your local branch or banker.

    • Personal accounts – Access online banking and click on the order checks link or contact your local branch or banker.
    • Business Accounts – Contact your local branch or banker.
  • We are closed on the following national holidays-

    • Martin Luther King, Jr. Day
    • President’s Day
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veterans Day
    • Thanksgiving Day
    • Christmas Day
    • New Year’s Day

Wire department questions

  • Pacific Western Bank incoming wire transfer instructions:

    Receiving Bank Name: BANC OF CALIFORNIA
    Swift Code: SQARUS33
    Domestic Receiving ABA#: 122238200
    Beneficiary Name:
    Beneficiary Account#:
    Originator to Beneficiary Information (OBI): For further Credit to or FFC:

    Download our U.S. Dollar wire instructions here.

  • We do not have an IBAN # or Sort Code, as this is not a requirement for banks located in the United States. To provide accurate wiring instructions for incoming Foreign Currency Wires, please refer to the Wire Instructions page to view instructions for specific currencies. An FX Enrollment form must be completed prior to receiving Foreign Currency Wires.

  • No, PWB does not charge beneficiary fees for outgoing U.S. Dollar international wires. The beneficiary may be charged fees by the U.S. Correspondent Bank, which are not included in PWB’s schedule of fees.

  • Yes, the wire department can return an incoming wire. There is no expiration date on the return wire as long as you authorized it and the funds are still available in the account.

  • The FX Portal User Guide provides information on users, beneficiaries, entering wires, receiving confirmations and notifications, etc.

  • An International U.S. Dollar wire sends funds in U.S. Dollar currency to an international bank. An FX wire sends funds in a foreign currency to an international bank. An FX Enrollment form must be completed prior to sending and receiving FX wires.

Credit card questions

  • Payments received by 2:00 p.m. PT will post and be available the next business day. Payments received after 2:00 p.m. PT will post in two days (e.g., payments made after 2:00 p.m. PT on Friday will post and be available Monday).

  • Yes, if you make a payment on a Friday before 2:00 p.m. PT, it will be available on Saturday. If the payment is made after 2:00 p.m. PT on Friday, it will post on Monday or the following business day.

  • Yes, a Memo Payment can be made to an individual cardholder when selected. It will provide the selected cardholder with additional spending availability versus needing to process a temporary increase or waiting for your statement cycle. However, the payment will roll up to the billing account.

  • Payments made on the billing account will increase its availability, allowing for additional usage for cardholders still within their monthly spend limit.

  • Yes, company-billed programs can set up a recurring payment plan to pay the minimum payment, account balance, statement balance, fixed monthly, fixed weekly or fixed bi-weekly payments to start on a date of your choice and X number of days before your due date. Only one recurring payment plan may be on file at a time. The feature is currently not available for individually billed programs.

  • Yes, eZBusiness will allow you to pay up to 10% more than the statement balance. The TMS Card Services team will need to process anything greater manually. Manual payments can only be debited from a PWB account. Once the payment is made, the payment amount is automatically deducted from the designated account.

  • The cardholder’s monthly spend limit resets on the first of every month.

  • Yes, if you made a payment in eZBusiness, you can cancel the payment in eZBusiness until 2:00 p.m. PT on the day of the payment. If you processed a manual payment with our TMS Card Services team, you have until 2:00 p.m. PT to contact them and request they cancel the payment. If you have an automatic payment set up, you must request it be canceled three business days before the autopay effective date.

You are now leaving the Pacific Western Bank website. We are not responsible for the links, products, services, privacy policy, security or overall content of a third-party website.

To continue, click Proceed. To remain on the Pacific Western Bank website, click cancel.