payment portal support

Homeowners Association Services

If you are a homeowner association (HOA) member, please review the helpful information below for payments assistance.

HOA Support Contact

888.705.0600
Option 1 (password reset) or
Option 2 (online payment assistance)

Monday - Friday
5:00 a.m. - 5:00 p.m. PT
excluding federal holidays

HOA Payments Questions

  • If you are unable to locate your Homeowner ID, Association Name or Payment Amount, contact your Management Company. If you need support with the Homeowner Payments Portal, please contact Customer Care at 1-888-705-0600 between the hours of 8 a.m.- 8 p.m. ET / 5 a.m.- 5 p.m. PT.

  • Click the "Forgot Password" button on the login screen, enter your username associated with your account, and then click Continue. We will email you a link to a page where you can easily create a new password.

  • Click the "Forgot Username" button on the login screen, enter your email associated with your account, and then click Continue. We will email you an email with your Username.

  • Log in and click on the “Profile” tab. Scroll down to the security section and click on the “Change” button. Enter your current Password, a new password and when you are done, click the “Save” button.

  • You can pay by credit card (Mastercard, Visa, Discover, American Express) or e-check to make a One-Time payment and only e-check to make a recurring payment. Note that the Credit Card option is 2.95% of the transaction total, no transaction limit.

  • You are not required to register to make a one-time payment, however, if you do register and log in to make a one- time payment, your payment history will be tracked for you.

  • You can manage multiple properties with one logon. Register with one property and use the Add a New Property function after logging in.

  • Log on and click “Profile” tab. Scroll down to the Mange Properties section and click the “Add Property” button. Multiple properties display in a dropdown list on the Properties page.

  • Log in and from the Properties page in the Autopay section, click on Manage Autopay button. You will then be able to edit amount, account, the payment recurrence, billing information as well as click the Cancel Autopay button to Cancel/Stop the Autopay.

  • This feature is only available If you have selected an expiration date to automatically stop the Autopay schedule. To edit, log in and from the Properties page in the Autopay section click on the Edit Payments button. You will then be able to edit, skip, or activate skipped individual payments as well as pay date and amount.

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